Shipping

SHIPPING PROCESS

We pack every order with care and do our best to secure your order in a biodegradable bag or recyclable carton, so it arrives to you safely with the lowest environmental impact possible. However, once your order has dispatched from our facility and is in the hands of the courier or postal service, we cannot accept responsibility for shipping delays, damaged, lost or stolen items.
In-case of missing or damaged product, please contact us via email: info@zanier.com with your order number and we will do our best to find a solution which may include refund or replacement.
Our shipping partner is DPD. Shipments to post office boxes are not possible.The order is processed by us immediately upon receipt and leaves our warehouse as soon as possible. With the payment method prepayment, the goods leave our warehouse after receipt of payment.

For Austria and Germany there are no shipping costs for orders over € 75,-.

* including VAT.

Address confirmation is given on the review & buy page in the checkout section of the site. If an incorrect address is not noticed until after your order is finalised, please contact us immediately to update correct details.

If you wish to make changes to your order once it has been paid, we can do so until the time of dispatch within reason. Once your order has been dispatched and is on its way to you, we will not be able to assist with any changes to the order. Please note that any changes made to orders may delay the dispatch time and ultimately slow the order arriving to you.