Shipping
SHIPPING PROCESS
- We pack every order with care and do our best to secure your order in a biodegradable bag or recyclable carton, so it arrives to you safely with the lowest environmental impact possible. However, once your order has dispatched from our facility and is in the hands of the courier or postal service, we cannot accept responsibility for shipping delays, damaged, lost or stolen items.
- In case of a missing or damaged product, please contact us with your order number and we will do our best to find a solution, which may include a refund or replacement.
- Your order is processed as soon as possible after it's placed, and you'll receive an email with tracking details once it's on its way.
DELIVERY OPTIONS & COST
| Destination | Standard delivery* | Free delivery |
|---|---|---|
| United Kingdom | £10 | On orders over £100 |
| Europe | €10 | On orders over €100 |
* Prices include VAT. Shipping costs are confirmed at checkout before you pay.
GETTING IT RIGHT
- Address confirmation is given on the review & buy page in the checkout section of the site. If an incorrect address is not noticed until after your order is finalised, please contact us immediately to update your details.
- If you wish to make changes to your order once it has been paid, we can do so until the time of dispatch within reason. Once your order has been dispatched and is on its way to you, we will not be able to assist with any changes to the order. Please note that any changes made to orders may delay the dispatch time and ultimately slow the order arriving to you.
- If any updates are required, please contact us as soon as possible.
